Refund policy

RETURNS AND REFUNDS

Change-of-mind returns
You may request a return within 14 days after delivery. For product-safety reasons, tea products must be unopened and in their original sealed packaging to qualify for a change-of-mind return.

Please email kevinddvu@gmail.com before sending anything and include your order number. Do not send a return until we have approved the request. If approved, we will send you the return address and instructions privately and confirm any applicable refund amount and return-shipping arrangements before you send the item.

After we receive and inspect an approved return, any refund due under this change-of-mind policy will be issued to the original payment method.

Damaged, faulty, or incorrect items
If an item arrives damaged, faulty, or incorrect, please email kevinddvu@gmail.com with your order number and a description of the issue so we can help.

Your rights under Australian Consumer Law
This policy does not exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable law. Your consumer-guarantee rights apply separately from our change-of-mind policy.